Refund Policy

Thank you for choosing our online shop for your loved ones. We appreciate your business and strive to provide the best possible service to our customers.
Please be advised that all purchases from our website are considered customized, and therefore non-refundable. We cannot offer any refunds or exchanges, regardless of whether the item has been used or not.
We take every precaution to ensure that our items are of the highest quality and that all gift cards will be honored by our partners. However, we cannot guarantee the availability of our partners or the accuracy of their services, as they may be subject to unforeseeable circumstances.
We strongly advise our customers to carefully review their purchase before completing the transaction. If you have any questions or concerns about our items, please contact our customer support team before making your purchase. Thank you for your understanding and cooperation.

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Intros Incarcerated is a website that provides an online platform for individuals to connect with prisoners as pen pals. The exchange of mail and communication between prisoners and pen pals is entirely at the discretion of the participants, and Intros Incarcerated does not endorse or assume responsibility for any content exchanged between participants.
By using Intros Incarcerated, you understand and agree that Intros Incarcerated and its owners are not responsible for any losses, damages, or liabilities that may arise from your use of the service, including but not limited to any content exchanged between participants, errors or omissions in the website’s content, or any third-party links or advertisements.
You further acknowledge and agree that Intros Incarcerated and its owners shall not be liable for any conduct of the participants, including but not limited to any illegal, fraudulent, or inappropriate behavior. You are solely responsible for verifying the identity and credentials of the individuals with whom you choose to communicate, and you assume all risks associated with your use of the service.
By using Intros Incarcerated, you agree to indemnify and hold harmless Intros Incarcerated and its owners from and against any and all claims, losses, liabilities, damages, expenses, or costs arising from your use of the service or your violation of these terms and conditions.
This disclaimer is subject to change at any time, and it is your responsibility to review and familiarize yourself with the most current version of this disclaimer each time you use the service.
By accessing and using Intros Incarcerated, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this disclaimer.